If we cut your order incorrectly, we’ll re-cut and send you a replacement as soon as possible. Just let us know within 14 days from delivery.
It's rare, but sometimes mistakes are made, if we cut your order incorrectly, outside of our +/- 1mm tolerance, just send us a photo and we'll re-cut and send a new one out to you straight away. We’ll even collect our mistake to ensure it's recycled appropriately.
We endeavour to cut as accurately as possible and as a result, our tolerance can be plus or minus +/- 1mm. That means your cut sheet could be +/- 1mm smaller or larger than the size you specified. If we cut outside of this tolerance then we’ll send a replacement.
We wish it could but unfortunately our re-cut guarantee isn’t valid for items that don’t fit due to your measurements being incorrect. When submitting your order to us, make sure that you have measured the dimensions you require at least twice, to ensure you get the same measurements on both occasions. It's also important to check that your tape measure is accurate, don’t use a fabric tape or one that belonged to your great grandma. Use a steel tape measure, make sure you’re using it correctly and that you’re measuring in millimetres. Unfortunately we can't be held responsible for mistakes you make in your measurements and we do not recut if you have provided us with the wrong measurements, we only recut if the mistake is ours.
If the item you’ve ordered is no longer in stock or has been discontinued we won’t be able to recut for you but we will do our best to provide the next best material for your project.
If you’ve damaged the item and it no longer fits then unfortunately it won’t be valid for our re-cut guarantee so please make sure you report any damage to us made in transit on the day of delivery.
We're Here to Help
Our Help Centre is available 24/7 to explore FAQs, discover DIY ideas and advice, and even ask our community of fellow DIY enthusiasts.
Really nice table top to fit in an office. It’s very solid which is great. Compared to my previous Ikea table top it was quite difficult to drill into to attach the legs of the standing desk but I think that shows how solid it is all the way through (and not cardboard inside). Hopefully will last a very long time.
Sarah,
2 hours ago
Verified
Great service and a great product.first time buyer
Great service and a great product.
Nick ellis,
17 hours ago
Verified
Good experience so far...
Good experience so far...
I ordered a straightforward rectangular piece of acrylic from CutMy, which was processed and delivered fairly promptly. There was a slight delay, of which I was notified, and after despatch the piece arrived as stated and was securely and safely packaged. The website was easy to navigate and to place the order.
I have also submitted a design for a non-rectangular splashback but am still waiting for a quotation for the cost two weeks later. Thankfully my job is not in a rush, so I can wait a little longer. At the time that my design was uploaded I received an email saying "We are currently experiencing a high volume of quotes, which may result in a delay in our response time", so the delay was expected, but hopefully not for much longer!
Andrew Whittaker,
19 hours ago
Verified
Great service and delivery product is…
Great service and delivery product is great value for money
Alison Chadwick,
23 hours ago
Verified
Great service and product.
Great service and product.
Had a question regarding delivery and was answered with no hassle.
Will use them again and recommend.
Nigel,
1 day ago
Verified
Great service and held tolerances on…
Great service and held tolerances on the cuts really well!
Roger,
1 day ago
Verified
Sent out my perspex order quickly and…
Sent out my perspex order quickly and well packaged. Quality was good and I would recommend them
customer,
1 day ago
Verified
Great service andquick turn around.
Great service and quick turn around. Good communication.
Will definitely use again.
chris sier,
1 day ago
Verified
Great service
Great service. I ordered a strip of oak veneer MDF for a shelf, it was all perfect with regard to measurement. The only downside, hence not full star rating, is because the edges of the shelve wasn’t veneered, only the top and bottom, so doesn’t look great from the front. Bit pointless having the veneer really.
Mrs K Potter,
1 day ago
Verified
V good service
V good service. All nicely cut. Some extra trimming was required because my walls aren’t straight, but that’s to be expected. We bought pre-primed panels. Only the front/back faces are primed so I still need to prime the edges. Looks good so far.
Peter,
1 day ago
Amazing customer service
Amazing customer service.
You have a client for life !
Krystian Poplawski,
1 day ago
Verified
Great product
Great product
Brian Jackson,
2 days ago
Verified
The end result was good
The end result was good. The time it took was incomprehensible.
Ivars Boss,
2 days ago
Verified
Sofa goes Orthopaedic.
Doing my back the world of good under sofa cushions.
Neil Privett,
2 days ago
Verified
Order cut to size as requested-…
Order cut to size as requested- straightforward to fit.
TC,
2 days ago
Verified
The shelves arrived quickly and fit…
The shelves arrived quickly and fit exactly. I was pleasantly surprised to see that the edges were finished with edging strip. Will definitely be ordering more for my other cupboards.
Andrew Taylor,
2 days ago
Verified
Top quality firm
Cut to the right size, very good veneer top quality oak. Pact perfectly no chance of being damaged, and well on time.
Peter Gardiner,
2 days ago
Verified
Easy to use and turn up on time
Easy to use and turn up on time
Joe,
2 days ago
Verified
Really easy to put up and looks really…
Really easy to put up and looks really good. User friendly website made ordering correct size easy and stress free.
Judy H,
2 days ago
Subscribe to our email newsletter
Sign up here for our occasional email newsletter with new products, design ideas and discounts across our huge and growing range of products. (You can unsubscribe at any time of course.)