Delivery Costs

Shipping is based on the size and weight of your order. The exact cost is calculated at checkout.

Delivery Information

Everything you need to know about how we ship your order.

We strive to complete all orders within the estimated time frame. However, in rare cases, there may be delays. If this happens, we’ll keep you informed throughout the process.

Economy Shipping

Delivery time is dependent on your order and estimated at checkout. While we give an estimate, situations outside of our control may affect this. We will send you an email when your item has been shipped.

Shipping is based on the size and weight of your order according to the table above. The delivery cost is calculated at checkout. Orders over £250 (based on the subtotal before discount codes are applied) qualify for free delivery.

Standard Collection

Our standard collection option is free and we will give you an estimated date as to when your order should be ready to collect. Please do not try to collect your order until you have received the email stating your order is ready for collection.

Our address is Unit 60, Mackley Industrial Estate, Henfield Road, Small Dole, BN5 9XR.

Due to the bespoke nature and limited storage space, all collections must be picked up within 14 days of receiving the email notification that your order is ready to collect. After this date, your order may be discarded and no refunds will be issued (with the exception of damaged/incorrect orders). If you are unable to collect your order within 14 days, please contact us to request a possible extension.

Please see our collection policy for further details regarding collections.

Couriers

Depending on the size and weight of your order it will be shipped via APC, DX or our in-house delivery service (please see below).

Important: Large and Extra Large items are delivered to the kerbside only. Please arrange assistance to bring them inside if needed.

In-House Delivery Service

For items that are too large, heavy or delicate for our standard couriers, we use our in-house delivery service, Stream. This is a one-person delivery service and may additionally apply to orders where the sizes fall within their limits due to the varied nature of bespoke items.

Kerbside Delivery:

For large orders delivered by Stream, items will be delivered to the curb or nearest accessible point. Please ensure you have help arranged to bring the items inside if they’re too heavy for you or the driver to carry. Our driver may require assistance to unload exceptionally large or heavy items.

Delivery Restrictions

We use DX and APC for most deliveries. Unfortunately, we currently cannot ship to the Isle of Skye, Northern Ireland, the Republic of Ireland, the Isle of Wight, the Isle of Man, the Channel Islands, and certain parts of the Scottish Highlands. Some postcodes may incur additional delivery charges.

We package every order to the highest standard, but we cannot accept liability for delays caused by couriers.

For information about our delivery area for our in-house option, check out our illustrative map, or you can contact us here.

For further information on our terms and conditions regarding delivery, please read our Terms and Conditions page.

Delivery Limitations

While we do our best to deliver to as many locations as possible, there are a small number of occasions where we may not be able to fulfil an order.

This is usually due to one of the following reasons:

• The items are too large for our third-party couriers to handle safely.
• The delivery address falls outside the delivery zone covered by our internal couriers.
• The total weight of the order makes it unsuitable for safe transport without risk of damage.

Our website is designed to prevent orders that exceed postcode, size, or weight limits, but on rare occasions, a unique order may still fall outside what can be safely delivered. All large orders are reviewed by our Delivery Logistics Manager to determine the most suitable delivery method — whether that’s using our internal couriers (who operate larger vehicles) or our trusted third-party couriers who cover a wider area of the UK.

If we find that we’re unable to fulfil your order, it will be placed on hold while we contact you to discuss the available options. You’ll be given the choice to:

• Arrange a collection from our workshop,
• Adjust your order to reduce its size or weight, or
• Receive a full refund.

Delivery Frequently Asked Questions

Why is my order late?

While we endeavour to ensure your item arrives with the specified time frame, unforeseen delays may occur affecting shipping or manufacturing. In this instance, we will strive to communicate any delays to you, such as through the use of a banner at the top of the page which would provide further details.

Why has my order not shipped yet?

While we endeavour to ensure your item arrives with the specified time frame, unforeseen delays may occur affecting shipping or manufacturing. In this instance, we will strive to communicate any delays to you, such as through the use of a banner at the top of the page which would provide further details.

Can my delivery and billing address be different?

You can have different addresses for billing and delivery. You can pick different addresses whilst checking out.

Can I collect my order?

You are more than welcome to come and pick your order up from us. You can select this option at the checkout and will be given an estimated collection date and then an email when your order is ready to collect. Our address is Unit 60, Mackley Industrial Estate, Henfield Road, Small Dole, BN5 9XR.

Our opening hours for collection are: